Return policy

At Vitastore.com, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes you may need to return an item. Please read our return policy carefully:

Return Process

  1. Notify us of your intent to return as soon as possible.
  2. Return the item(s) within 14 days of receipt. No reason for return is required.
  3. Include a note with your order number, name, and address details.
  4. If possible, return products in their original packaging.

Conditions

  • We cannot accept returns of opened or used products as our items are considered perishable goods.
  • Return shipping costs are the responsibility of the customer.

Refund Process

  • Once we receive and approve your return, we will process your refund promptly.
  • Refunds will be issued to your original payment method within 14 days of receiving the return, but typically within 2 business days.
  • If you chose to pay later with Klarna, you will receive either:
    • A new Klarna invoice with an updated payment link (for partial returns)
    • Confirmation that your payment obligation has been cancelled (for full returns)

Return Address

Please send all returns to:

Vitaa.nl
Attn: Returns Department
Laan ten Roode 2
5711 GC SOMEREN
The Netherlands

For any questions or concerns about our return policy, please contact our customer service team.